FAQs

Frequently Asked Questions

Q: What size coat do I need for my Italian greyhound?

A: Depending on your measurements, we usually recommend the size XX-SMALL, X-SMALL or SMALL. But please check our measuring guide first.

Q: What size coat do I need for my whippet?

A: Depending on your measurements, we usually recommend the size SMALL, MEDIUM or LARGE. But please check our measuring guide first.

Q: What size coat do I need for my Saluki?

A: Depending on your measurements, we usually recommend the size LARGE, X-LARGE. But please check our measuring guide first.

Q: What size coat do I need for my Lurcher?

A: Depending on your measurements, we usually recommend the size LARGE or X-LARGE. But please check our measuring guide first.

Q: What size coat do I need for my greyhound?

A: Depending on your measurements, we usually recommend the size X-LARGE, XX-LARGE or XXX-LARGE. But please check our measuring guide first.

Q: How do I measure for a dog collar?

A: Measure around the middle of your dog’s neck. The collar should not be too tight around the wider part of the neck, but should also not be too loose and slip off the head.

Q: How do I measure for a harness?

A: You need to measure around the deepest part of your Hounds chest, this is where the adjustable strap will sit.

Q: How do I measure for a coat?

A: Please get the Back Length measurement from the base of the neck to the start of the tail. It’s usually better for the coat to cover the top of the tail.

Q: How do I measure for a Jumper/Onesie?

A; You need to get the Back Length measurement – Base of neck to start of tail, Chest measurement – Around the deepest part.

Q: I have a Puppy, Should I order a size or two up so they grow into it?

A: We usually recommend you buy the size that your puppy will need now, then order another size once fully grown. Buying items such as collars/harnesses in a size too big, could be dangerous and your puppy could slip the collar or harness. 
Clothing is usually best bought in the correct size for your puppy’s age. You do not want a coat hanging off of them in the rain, or pyjamas that are too big and they get tangled up in the legs!
Your hound’s comfort is priority.

Q: When will my order be shipped?

A: We ship your order within 1-2 business days after your order has been made. Orders are shipped by Royal Mail in the UK using a 48hr tracked delivery service.
International orders are also shipped using Royal Mail, then will be passed over to your local courier.
If there are no delivery delays, delivery estimated times are: Europe 5-7 business days. Rest of World 7-10 business days.

Q: How do I track my order?

A: You will receive your tracking information via email. If for any reason you do not get this, please contact us.

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