FREE SHIPPING ON UK ORDERS OVER £60 🇬🇧

Delivery & Returns

DELIVERY

SHIPPING TIME
We ship to the U.K, Europe and Internationally. Items will be shipped by us within 1-2 business days after payment has been received via Royal Mail Tracked.

SHIPPING CHARGES
*U.K – £3.99
*International – £13.99
Shipping charges are displayed at the checkout stage.

MORE INFORMATION
Order confirmation will be sent to your email address reconfirming your order, charges & any other relevant information. This email is to confirm we have received your order.
You will also receive the tracking details via email. If for any reason you do not get this, please email us for this information.

* PLEASE NOTE – Now that the U.K has left the EU, you may need to pay customs charges once the order has reached your country.

RETURNING AN ITEM

PLEASE READ THE INFORMATION BELOW IF YOU WISH TO RETURN FOR A REFUND.

We hope that you understand items will only be accepted for a refund if they are in an unworn, resellable condition. Which means:

  • NO DOG HAIR ON ITEMS.
  • NO STRONG SMELLS – DOG, SMOKE, COOKING, PERFUME ETC.
  • NO MARKS OR STAINS ON THE ITEM.
  • ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING.


If the item does not comply with the above, there will be a 10% cleaning fee. This will be deducted from the original order.

To make a return, you will need to complete the returns form that is included in your parcel. Our return address is on that form.
Once the return has been received by us, we will process it and issue a refund, minus original shipping cost, within 5 working days. 
Returns will only be accepted within 30 days of purchase. 
The customer is responsible for the return postage cost. 

To avoid this process, it is important to measure your dog correctly using our helpful measuring guide and sizing table on our product pages.

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