Returns info

PLEASE READ THE INFORMATION BELOW IF YOU WISH TO RETURN FOR A REFUND.

We hope that you understand items will only be accepted for a refund if they are in an unworn, resellable condition. Which means:

  • NO DOG HAIR ON ITEMS.
  • NO STRONG SMELLS – DOG, SMOKE, COOKING, PERFUME ETC.
  • NO MARKS OR STAINS ON THE ITEM.
  • ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING.


If the item does not comply with the above, there will be a 10% cleaning fee. This will be deducted from the original order.

To make a return, you will need to complete the returns form that is included in your parcel. Our return address is on that form.
Once the return has been received by us, we will process it and issue a refund, minus original shipping cost, within 3 working days. 
Returns will only be accepted within 30 days of purchase. 
The customer is responsible for the return postage cost. 

To avoid this process, it is important to measure your dog correctly using our helpful measuring guide and sizing table on our product pages.

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