Returns info

PLEASE READ THE INFORMATION BELOW IF YOU WISH TO RETURN FOR A REFUND.

We hope that you are happy with your item(s), but if for some reason you need to return, please contact me first.
We hope that you understand items will only be accepted if they are in a resellable condition.

  • NO DOG HAIR ON ITEMS
  • NO STRONG SMELLS – DOG, SMOKE, HOUSE SMELLS ETC.
  • ITEMS MUST BE IN ORIGINAL PACKAGING
  • NO MARKS OR STAINS ON THE ITEM.


As we are a small business, we only accept returns for a refund. And then you can make a new order for the size you need. This is easier for us and means you will receive your new item(s) quicker.
It is important you measure correctly to avoid this process.

REFUNDS
Returns for a refund are accepted within 30 days of the purchase in the condition you received it in.
If it is used it will not be accepted. Items need to be in a resellable condition. 
If the item(s) are returned marked/with hair etc, we will have to charge a 10% cleaning fee, which will be deducted from your original order when refunded.
Once the return has been received by us, we will process this and issue a refund minus original shipping within 3 working days.
You will need to complete the returns form that is included in your parcel.
Customer needs to cover the return postage cost, unless the item is faulty.

Please contact [email protected] for all returns information.

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